Professional Experience

Head Barista
Hither & Yon, Abu Dhabi, UAE October 2024 - Present
  • Lead and train barista staff to maintain high-quality coffee standards.
  • Ensure excellent customer service and a welcoming café environment.
  • Developed new drink recipes and seasonal menus to keep our offerings fresh and appealing to customers.
  • Manage inventory, ordering, and equipment maintenance.
  • Develop and refine coffee recipes and menu offerings.
  • Uphold cleanliness, safety, and compliance with health regulations.
  • Handle cash, reports, and assist in business operations as needed.
Senior/Head Barista
JAZ Boutique and Café, Abu Dhabi, UAE June 2022 - September 2024
  • Lead and train barista staff to maintain high-quality coffee standards.
  • Ensure excellent customer service and a welcoming café environment.
  • Developed new drink recipes and seasonal menus to keep our offerings fresh and appealing to customers.
  • Manage inventory, ordering, and equipment maintenance.
  • Develop and refine coffee recipes and menu offerings.
  • Uphold cleanliness, safety, and compliance with health regulations.
  • Handle cash, reports, and assist in business operations as needed.
Senior/Head Trainer
O2 Cafe, Abu Dhabi, UAE April 2021 - May 2022
  • Led and trained barista staff in coffee preparation, customer service, and overall café operations.
  • Monitored inventory and placed orders to ensure adequate stock of coffee beans, syrups, milk, and other essentials.
  • Created new drink recipes and seasonal menus to enhance customer experience and maintain menu variety.
  • Coordinated events such as weddings and parties, including renting food carts, kiosks, and participating in exhibitions at ADNOC, ADNEC, and Aldar.
  • Maintained café cleanliness, ensured proper equipment upkeep, and adhered to sanitation standards.
  • Worked with management to develop promotional campaigns and marketing strategies to attract customers and boost sales.
  • Managed cash handling, reconciled daily sales, and ensured accuracy in financial reporting.
Head Barista/Team Leader
Jaz Boutique Cafe, Abu Dhabi, UAE June 2022 - May 2022
  • Certified to train new baristas, waiters and waitresses to give quality customer service to customers.
  • Ensured that beverages are made to high standards and recipes, and according to the customer's request.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Maintained a clean and organized workspace, including regular cleaning and maintenance of coffee equipment, adherence to sanitation standards, and compliance with health and safety regulations.
Senior Barista
Keki Japanese Bakery, Abu Dhabi, UAE Nov 2019 - Feb 2021
  • Support the manager in running an efficient, professional, safe, and profitable operation following all company standards.
  • Prepare and serve specialty coffee and teas, and upselling recommend pastries and cookies to match the beverage order.
  • Take ownership for accomplishing new and different requests to enhance coffee shop reputation and generate revenues.
  • Manage inventories by replenishing coffee bean supply, stocking coffee brewing equipment, and ensuring sufficient supplies.
  • Develop and implement training and development programs for staff as well as promote a positive working environment.
Head Barista
Dose Café, Abu Dhabi, UAE April 2017 - Nov 2019
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, lungo, cafe latte, cappuccino, latte arts and specialty coffee.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Barista/Waiter
Tiara Revolving Restaurant, Abu Dhabi, UAE Feb 2015 - Feb 2017
  • Greeted customers and provide positive interaction in a friendly and courteous manner to facilitate brand loyalty.
  • Assisted the head barista in handling high volume orders while maintaining the efficient preparation of customer orders.
  • Make sure that guests enjoy their food and drinks in a pleasant environment.
  • Responsible for serving guests and making up their orders. And taking customer orders and payments.
Head Waiter
Casa Marikit Italian Ristorante, Lipa City, PH Nov 2012 - Dec 2014
  • Follows the correct sequence of service outlined in the Standard Operating Manual, execute top-quality customer service, deliver adequate training to newly hired waitress or waitress to guide them with the restaurant's operational procedures, routines, policies, standards, and practices.

Skills & Competencies

Inventory & Control
Espresso Machine Operations
Equipment Maintenance
Safety & Sanitation
Staff Training
Regulatory Compliance
Conflict Resolution

Course & Training

Participated Throwdown Latte Art
Log-in Specialty Coffee, Abu Dhabi - March 2020
Participated Competition Latte Art
Refill Roastery Coffee, Al Ain, Abu Dhabi - January 2022
Attended & Completed SCA (Specialty Coffee Association) Coffee Skills Program
Dubai, UAE - May 2019
Attended & Completed TESDA NC Level II Household Services Training
Quezon City, PH - May 2012
Attended & Completed TESDA NC Level II Housekeeping Services Training
Quezon City, PH - May 2012
Attended Pizza Making Seminar
Pizza Hut Philippines, Lipa City, PH - March 2009

Education

Diploma in Hotel and Restaurant Management
Lipa City Colleges
Year Graduated 2010, Lipa City, PH

License

UAE Driving License
Automatic Light Vehicle
Validity: 31/05/2025

References

Melchor Aguilon Jr.
Sr. Barista Head Trainer
Dose Café Kuwait
+96565121885
Raldie Marcelino Capulong
Manager
Keki Japanese Bakery UAE
+971503838064
Ramon Logan Jr.
Group Websites Manager
Absons IT Solutions & eQuipments UAE
+971547230158